The following services are included with our Managed Website Hosting Plan. This allows us to ensure proper website functionality and optimal performance.
Website Hosting is i
Website hosting refers to space on a web server that allows your website to be accessible on the world wide web. These servers store the files and database(s) that run your website.
*To protect ourselves in the event of a rare and unexpected major change to the software that runs your website: Up to two hours of time is included to resolve any problems with your website. This is enough time for the average website and most common problems.
Every effort will be made to rectify any problems or errors that you or your website visitors encounter, for no extra charge. In the unlikely event that more time is required, additional charges may apply and a separate estimate will be provided.
Our website hosting and management plan covers up to two hours of yearly support by phone, text or email as required to maintain normal website functionality and to fix any software conflicts caused by updated coding.
During the first year after your website has been launched: one hour of additional phone, text or email support is included to help answer any questions and walk you through the website editing instructions.
Additional support is charged hourly.
In more detail…
Almost all websites now are run on Content Management Systems like WordPress and are extended by adding more software called Plugins. Software Updates provide new features, fix bugs and conflicts and patch security breaches. It’s super important to keep WordPress and it’s associated Plugins up to date for security reasons. We monitor and update website software on a regular basis to reduce the chance of software conflicts.
Included with our yearly plan is two hours of software conflict resolution. From time to time, usually due to software enhancements, conflicts can arise that require some coding adjustments to maintain proper functionality.
Your website and every website online is subject to brute force attacks, attempted hacking and malicious activity. You may wonder why someone would want to hack into your website and what they’d hope to gain by doing so. Generally hackers cast a wide net, hope to gain access to a small percentage of their targets and then hope that some of those websites contain information that they can use.
Using special website security software, we monitor back end access and brute force login attempts to your website. We’re able to see where users are that login to your website or attempt to login.
*Every effort is made to prevent unauthorized entry to the backend of your website. If your website has been compromised every effort will be made to restore it as soon as possible. We cannot be found liable for any undesired outcome.
An SSL License will further increase your website’s security by encrypting the information entered by users on your website through the login screen, contact form etc.
Having a backup plan is vital. Although the goal is to never need to reinstall a backup of your website, the worst can happen and having a recent backup will makes thing a lot less painful.
*Backups are created monthly. If the backup is required to restore functionality to the website any changes made within the previous month may be lost.
We consider it an emergency if your website has gone down for any reason. Knowing within minutes if this happens is crucial to ensuring the best experience for your website’s visitors and for you, the website owner to access your content. Using specialize software we monitor your website 24/7 and can react quickly to rectify the problem.