If your website was built after 2020, it uses premium contact form software called WPForms to bring the best experience for our clients and their customers. If your website was built before 2020 and/or uses the Contact Form 7 plugin, please contact us for an upgrade for no charge.
What is a contact form?
A contact form is a way for people to send you a message on your website.
The contact forms on your website have been setup to send the messages received to one or more specific email addresses.
When someone fills out a contact form and clicks the Submit button, the message is sent to the email addresses that have been configured in the contact form software (WP Forms) in the backend of your website.
How to view the entries from the backend of your website
In addition to automatically emailing the form content, a copy of each form is saved in the backend of your website. To access the entries, go to the backend of your website:
Login to your website and access the Dashboard
From the main Dashbaord menu:
Click WPForms > Entries
Click on the form that you want to view the entries for
TROUBLESHOOTING
are the messages landing in your junk folder?
Sometimes your email account will filter the messages and put them into your Junk or Spam folder. If this happens please complete the following steps:
Outlook
Locate the message in your Junk or Spam folder
Right click on the message and click Report > Not junk
or open the message and click the Mark as Not Junk button in the upper right of the window
Send a test of the contact form:
Go to your website and to the page that has a contact form
Complete the form and submit it
Wait a couple of minutes and check your email
If the message arrives in your inbox, great! The next messages should go directly to your inbox as well.
Outlook.com
Open your Junk Email folder and select the messages you want to keep.
From the top toolbar, select Not junk > Not junk (or Not spam > Not spam). You can also open the message and select the It's not junk link at the top.
If you've blocked someone by mistake, open your Blocked senders list and select the Remove next to their name.
Go to your website and to the page that has a contact form
Complete the form and submit it
Wait a couple of minutes and check your email
If the message arrives in your inbox, great! The next messages should go directly to your inbox as well.
Mail App
Open your Junk Email folder and select the messages you want to keep.
Drag or Move the message to your Inbox
Now, send a test of your contact form:
Go to your website and to the page that has a contact form
Complete the form and submit it
Wait a couple of minutes and check your email
If the message arrives in your inbox, great! The next messages should go directly to your inbox as well.
are the messages still going to the junk folder?
To further stop your contact form emails from going to junk, we can set them up to go through an email service provider so that they’re properly authenticated and sent using SMTP instead of the default PHP method. This means the messages will be sent using a third party email service instead of the website server, making them more likely to land in the inbox instead of the Junk folder.
Please contact us or use the instructions below (for experienced and savvy users only):
How to setup a third party to use SMTP to send your website's messages
Create an account at Brevo, a third party sending service.
Once your Brevo account is created, you'll be asked to verify your account with an email sent to the address used to sign up.
Then navigate to Senders, Domains & Dedicated IPs by clicking on your profile in the upper right corner of the window.
Click on Domains, then View Configuration
Add the provided DNS records to your domain, keeping this window open
Once you've added the records, return to the DNS records screen in Brevo and click Check Configuration
If the values all match, great! Keep your Brevo account open, as well need one more thing from there.
Go back to your website to connect your Brevo account.
Access the backend of your website and navigate to Plugins > Add New Plugin
In the Search box, type WP Mail SMTP
Click Install Now next the WP Mail SMTP Plugin
Click Activate, once installed
Navigate to WP Mail SMTP > Settings
Scroll down to Primary Connection and click Launch Setup Wizard
Follow the prompts
Ensure your From Email is setup
Ensure your From Name is setup
Add the Brevo API Key
Go to your Brevo account
Navigate to SMTP & API under your profile menu in the upper right of the screen
Click the API Keys tab
Create an API key and copy the value
Navigate back to your website and add the API Key
Add the Sending Domain and you're done!
Now, send a Test:
Navigate to WP Mail SMTP > Tools from your website's dashboard menu
Enter your email address into the Send To box
Click Send Email
If you're still experiencing problems, please contact us.
are you getting a lot of spam?
Please contact us, we can adjust the spam settings in the contact form software settings.
Drag & Drop Editor
A contact form is a way for people to send you a message on your website.