FAQ
Drag & Drop Editor
- Modules Overview
- Accordion Module
- Audio Module
- Button Module
- Callout Module
- Call to Action Module
- Contact Form Module
- Content Slider Module
- Countdown Module
- Gallery Module
- Heading Module
- HTML Module
- Icon Module
- Icon Group Module
- Link to a PDF
- Map Module
- Menu Module
- Number Counter Module
- Photo Module
- Posts Carousel Module
- Posts Module
- Posts Slider
- Pricing Table Module
- Text Editor Module
- Separator Module
- Sidebar Module
- Slideshow Module
- Subscribe Form Module
- Tabs Module
- Testimonials Module
- Video Module
Troubleshooting Email
Please follow the instructions below to troubleshoot email problems.
If you can receive email but not send it, you can jump to step 3.
- Go to https://login.secureserver.net/
- Login using the email address and the last known password for the account.
If your credentials are correct you’ll be able to login. Please go to Step 2.
If you cannot login, please contact us to have your password reset.
- Verify that your email address is typed correctly in the incoming and outgoing server settings
- Verify that your password is typed correctly in the incoming and outgoing server settings.
- Verify the incoming and outgoing server address.
- Under advanced, check that the ports below are being used:
| Server | Standard Ports |
|---|---|
| Incoming server (IMAP): imap.secureserver.net |
143, 993 (SSL) |
| Outgoing server (SMTP): smtpout.secureserver.net |
80, 3535, 25, 465 (SSL) |
- Go to the Mail settings for the account.
- Tap / click on Outgoing Mail Server
- Under Other SMTP Servers, tap / click Add Server.
- Leave the User Name and Password blank and enter the address below (that corresponds with your internet service provider) into the Host Name box:
- smtp.telus.net
- mail.shaw.ca
- smtp.xplornet.ca
If you still cannot access your email, please contact us for more support. Additional setup charges may apply if the problem is deemed to be caused by your local environment and not the email server setup.