Please follow the instructions below to troubleshoot email problems.
If you can’t send or receive email, please start at Step 1
If you can receive email but not send it, start at step 3.
Step 2: Verify your settings
- Double check that your email address and password are typed correctly.
- Verify the incoming and outgoing server settings:
- Incoming mail server: imap.secureserver.net
- Outgoing mail server: smtpout.secureserver.net
Step 3: Add another outgoing server
- Go to the Mail settings for this account
- Tap / click on Outgoing Mail Server
- Under Other SMTP Servers, tap / click Add Server…
- Leave the User Name and Password blank and enter the address below (that corresponds with your internet service provider) into the Host Name box:
If you still cannot access your email, please contact us for more support. Additional setup charges may apply if the problem is deemed to be caused by your local environment and not the email server setup.