Troubleshooting Email

Please follow the instructions below to troubleshoot email problems.

If you can receive email but not send it, you can jump to step 3.

Tech support is not included. The email service that we provide is very basic. It includes an unlimited size mailbox but is otherwise not very feature-rich. If you require tech support and /or a more integrated email service or plan, please contact a local tech company for service. We can provide a recommendation.

If you are having a problem with email on your device, please use the troubleshooting guide below. 99.9% of problems are caused by incorrect settings.

While we can guarantee the proper function of your email server/service, tech support is included only if a problem arises with your email account due to the email server, server settings, domain settings etc.

If your email service is working properly and you require Tech support because of your specific device, email client software, local ISP settings or any other reason not directly related to the email server and it’s service you will be charged an hourly rate for this time.

Step 1: Can you access webmail?

Step 2: Verify your settings

Verify that your email address is typed correctly in the incoming and outgoing server settings
Verify that your password is typed correctly in the incoming and outgoing server settings.
Verify the incoming and outgoing server address.
Under advanced, check that the ports below are being used:

Server	Standard Ports
Incoming server (IMAP): imap.secureserver.net	143, 993 (SSL)
Outgoing server (SMTP): smtpout.secureserver.net	80, 3535, 25, 465 (SSL)

Step 3: Add another outgoing server

If you still cannot access your email, please contact us for more support. Additional setup charges may apply if the problem is deemed to be caused by your local environment and not the email server setup.

Posted in Email Instructions

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Troubleshooting Email

Please follow the instructions below to troubleshoot email problems.