Troubleshooting Email

Please follow the instructions below to troubleshoot email problems.

If you can receive email but not send it, you can jump to step 3.

Step 1: Can you access webmail?
  1. Go to
  2. Login using the email address and the last known password for the account.

If your credentials are correct you’ll be able to login. Please go to Step 2.

If you cannot login, please contact us to have your password reset.

Step 2: Verify your settings
  1. Verify that your email address is typed correctly in the incoming and outgoing server settings
  2. Verify that your password is typed correctly in the incoming and outgoing server settings.
  3. Verify the incoming and outgoing server address.
  4. Under advanced, check that the ports below are being used:
Server Standard Ports
Incoming server (IMAP):
143993 (SSL)
Outgoing server (SMTP):
80, 3535, 25465 (SSL)
Step 3: Add another outgoing server
  1. Go to the Mail settings for the account.
  2. Tap / click on Outgoing Mail Server
  3. Under Other SMTP Servers, tap / click Add Server.
  4. Leave the User Name and Password blank and enter the address below (that corresponds with your internet service provider) into the Host Name box: