Instructions

Mark an Email as Not Junk

outlook

To mark an email message as Not junk in Outlook.com

  1. Open your Junk Email folder and select the messages you want to keep.
  2. From the top toolbar, select Not junk > Not junk (or Not spam > Not spam). You can also open the message and select the It's not junk link at the top.
  3. If you've blocked someone by mistake, open your Blocked senders list and select the Remove next to their name.
  4. Add the sender to your Safe senders list.

apple

Mark legitimate emails as not junk

Filtering out junk mail can block a legitimate email from reaching your inbox.

If you feel that a legitimate email message was accidentally filtered, you can mark it as not junk so that any future messages from the same sender go to your inbox:

on your iPhone, iPad, or iPod touch

  1. Open the message in the Junk folder
  2. Tap the Move to Folder button at the bottom of the screen
  3. Then tap Inbox to move the message

on your Mac

  1. Select the message in the Junk folder
  2. Click the Junk button in the Mail toolbar
  3. Or just drag the message to the Inbox in the sidebar.

on iCloud

  1. Click the Junk folder in the sidebar.
  2. Select the message
  3. Then click Not Junk at the top of the message window.
  4. Or just drag the message to the Inbox in the sidebar.

add a sender to Safe senders and domains

If you're not receiving email from a specific email address, or it's always going to the junk folder you can add the email address or domain to your Safe senders and domains list.

  1. Login to Outlook.com
  2. Click the three dots in the toolbar to get the full menu
  3. Click Rules > Manage Rules
  4. Click Junk email
  5. Under the Safe senders and domains list, click Add
  6. Enter the email address or domain
Posted in Email Instructions, Instructions