FAQ
Drag & Drop Editor
- Modules Overview
- Accordion Module
- Audio Module
- Button Module
- Callout Module
- Call to Action Module
- Contact Form Module
- Content Slider Module
- Countdown Module
- Gallery Module
- Heading Module
- HTML Module
- Icon Module
- Icon Group Module
- Map Module
- Menu Module
- Number Counter Module
- Photo Module
- Posts Carousel Module
- Posts Module
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- Text Editor Module
- Separator Module
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- Slideshow Module
- Subscribe Form Module
- Tabs Module
- Testimonials Module
- Video Module
How to Manage Orders
automated emails
An email is sent to you when an order is placed. Check your junk folder.
An email is sent to your customer when they place an order.
manage orders
- Login to your website and access the back end.
- Using the main dashboard menu on the left, go to WooCommerce > Orders
- Click on the Order that you want to manage.
update an order's status
- Using the main dashboard menu on the left, go to WooCommerce > Orders.
- Click on the Order that you want to manage.
- In the main order details area, under Status, click the dropdown menu.
- Choose the appropriate status. An automatic email will be then sent to the customer updating them on their order's status.
resend automated emails
- Locate the Order Actions palette in the upper right corner of the order screen.
- Click Choose an action....
- You can email the invoice and order details to your customer.
- Resend the New Order notification
add a note to an order
- Locate the Order Notes palette under the Order actions palette, on the mid right side of the order screen.
- Type a note in the space provided.
- Choose to make the note Private or to the Customer and click Add.
other automated emails
Automatic emails are setup to be sent following these events:
- When an order is placed: an email will be sent to you: "New Order" and to the customer: "Thank you for your order".
- When an order is completed: an email will be sent to the customer saying their order is complete "Thanks for shopping with us".
- When an order is Cancelled or Failed, you'll receive an email.
- When an order is put On-Hold or Refunded, the customer will receive an email.
When a customer places an order, you’ll get an email about the order. An ORDER will also be created in the backend of your website.
Login to your website and access the Dashboard
- From the main Dashboard menu, under WooCommerce, click ORDERS
From here you’ll see a list of all your orders.
Mark the orders as complete once they’ve shipped. This will send an email to the customer telling them their order has shipped.
You can keep all these records, export them or delete them once the order has shipped.